1. What is personal information?
Personal data is any information that can identify an individual such as their name, address, email address, telephone number or any financial details. It can relate to customers, employees, shareholders, business contacts and suppliers. Any reference to data or information in this policy document is a reference to such personal information about a living individual.
2. What information do we collect?
To provide an efficient and responsive service, we may collect and process the following information:
- Your name, job title, job role, company name, address, email address, and telephone numbers.
- Our interactions with you, including calls, meetings, emails, and any transactional or contractual information.
- Information about products or services we supply or that you’ve shown interest in.
3. How do we receive information?
We receive information through:
- Direct contact via phone, email, or forms.
- Electronic sources such as our website, online portals, browsing history, or public sources like social media.
- Introductions from individuals, companies, or previous employers.
4. How do we use the information?
We use your information to:
- Fulfil agreements, such as quotations, contracts, transactions, or claims.
- Provide requested products, services, and updates.
- Conduct market research, analysis, and profiling to improve our offerings.
- Inform you about relevant products and services via post, email, SMS, or online marketing.
- Send marketing material based on legitimate interest.
- Any other agreed purpose.
Important Notes:
- Opting out of online marketing means you’ll see generic ads, not personalised ones.
- Contracts may include additional conditions for processing your data.
- Automated systems may personalise communications based on your data.
5. Using your information in accordance with data protection law
We follow data protection laws, especially:
5.1 Legitimate Interest
We use your data when there’s a legitimate business reason, such as:
- Fulfilling agreements.
- Providing requested services.
- Improving service efficiency.
- Sharing relevant information.
- Meeting legal obligations.
5.2 Consent
We may send marketing information with your consent. You can opt out anytime by emailing sales@noxobscura or using the Contact Us section on our website.
6. How long do we keep your information?
We retain personal information for the minimum period required by law or regulation. We may keep it longer if there’s a legitimate business reason.
7. Do we share your personal information?
We do not sell your personal information. We may share it with:
- Partners, suppliers, contractors, and service providers for operational purposes.
- Selected third parties with your explicit consent.
We may also disclose your data:
- To enforce contracts.
- To comply with legal or regulatory obligations.
- For market research and analysis.
8. Your rights
You have rights under data protection law. For more details, visit the Information Commissioner’s website. To exercise your rights, contact sales@noxobscura or use our website’s Contact Us section.
Your rights include:
- Accessing, correcting, or erasing your data.
- Restricting processing under certain conditions.
- Objecting to processing, including marketing.
- Receiving your data in a structured format.
- Requesting data transfer to another organisation.
9. Contacts and complaints
For questions or to exercise your rights, email sales@noxobscura. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint
10. Data Protection Officer
We have appointed a Data Protection Officer to advise and monitor compliance. You can contact them at sales@noxobscura.
