1.1 A contract between Nox Obscura Ltd (“the Company”) and the buyer (“the Client”) is formed upon written confirmation of an order. All sales are governed exclusively by these Terms and Conditions.
1.2 Any terms proposed by the Client in purchase orders or other documents are excluded unless expressly agreed in writing by a director of the Company.
1.3 Quotations are valid for 30 days unless otherwise stated and do not constitute a binding agreement until confirmed by the Company.
2.1 All products are made to order and sourced internationally. As such, refunds are not accepted under any circumstances.
2.2 Only replacements will be offered for goods that are faulty and cannot be repaired, subject to inspection and manufacturer warranty terms.
2.3 The Client is responsible for verifying specifications, quantities and product details prior to order confirmation.
3.1 A 48-hour cooling-off period applies to all confirmed orders. Amendments or cancellations must be submitted in writing within this timeframe.
3.2 After the cooling-off period, orders are considered final and binding.
4.1 Delivery dates are estimates only and may be subject to delays due to international shipping, customs clearance or other import-related issues.
4.2 The Company accepts no liability for project delays resulting from import or transport disruptions.
4.3 If delivery is delayed due to Client-related issues, goods will be deemed delivered and invoiced. Storage charges may apply after a grace period of 14 days.
5.1 The Client must inspect goods upon receipt and notify the Company of any faults, damage or discrepancies within 48 hours.
5.2 Failure to notify within this period may result in the issue not being resolved.
6.1 Risk passes to the Client upon delivery.
6.2 Title remains with the Company until full payment is received.
7.1 All orders are subject to proforma payment unless credit terms are agreed in writing.
7.2 Late payments may incur interest at 5% above the Bank of England base rate.
8.1 Products are manufactured to international standards. Faults not caused by misuse or negligence will be addressed under manufacturer warranty.
8.2 Replacement items may be invoiced pending return and inspection of faulty goods.
9.1 Returns are not accepted unless authorised in writing. Handling and carriage charges may apply.
9.2 Special or non-standard items cannot be cancelled once production has begun.
10.1 All intellectual property rights in designs, specifications, documentation, and product concepts provided by Nox Obscura or its partners remain the property of their respective owners.
10.2 The Client shall not reproduce, distribute, or use any such materials for purposes other than those expressly permitted in writing by the Company.
11.1 Nox Obscura complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 Personal data collected during the order process will be used solely for the fulfilment of the contract and will be handled in accordance with the Company’s Privacy Policy.
11.3 The Client has the right to access, correct, or request deletion of their personal data by contacting the Company directly.
12.1 The Company’s liability is limited to the value of the goods supplied.
12.2 The Company shall not be liable for indirect or consequential losses, including project delays or loss of profit.
13.1 The Company shall not be liable for delays or failure to deliver due to circumstances beyond its control, including but not limited to shipping delays, customs issues, strikes or natural disasters.
14.1 These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
